Build high performing teams in your organisation.

Raise team motivation and performance levels to achieve your business goals, with our high performance teams course.

Target Audience

This in-house training course is designed for those who are new to leadership positions or need to raise the performance and synergy of their team.

Course Objectives

By the end of the one-day high performance teams training course, the participants will have:

  • Identified strategies to manage the different behavioural roles people take within a team and ways to improve team dynamics
  • Established personal strategies and actions that will build and maintain a high performing team
  • Communicated their own team vision in an engaging way to encourage team member “buy in”

Increase meeting productivity and reduce time spent in meetings.

Our one day chairing meetings training course provides you with the techniques to structure meetings professionally and get the best contributions from the meeting participants.

Target Audience

This training course is designed for those who chair face to face meetings and want to maximise participant contributions. When run as in-house training it can be tailored for those who also wish to develop their skills in conducting telephone or conference meetings.

Course Objectives

  • By the end of this one day training course, the participants will have:
  • Acquired a common understanding of the roles and expectations within effective meetings, including the role of the chairperson, facilitator, minute taker and attendees.
  • Established the best structure for conducting their meetings and the tools available to achieve the meeting outcomes.
  • Developed skills and techniques to manage different behaviours and energy levels within a meeting to ensure they get the most from the meeting attendees’ contributions.

Effectively manage organisational and cultural change.

A highly practical one-day change management training course, which can be tailored to your needs, focused on developing the critical skills to effectively managing change in the workplace and covers how to motivate people through the change process.

Target Audience

This training course is designed for those who have a responsibility for leading and managing people through change at work.

Course Objectives

By the end of this one-day training course for managing change, the participants will have:

  • An appreciation of the impact of organisational change on people
  • Identified ways they can positively lead and motivate people through cultural or organisational change
  • Developed skills for effectively communicating change
  • Identified ways they can help team members cope with change

Reduce staff turnover and select high performers to your team.
 Using the Competency Based Interviewing technique within your selection interviews will help you identify those that will perform well within your team.

Target Audience

The competency based interviewing training course is designed for those who are responsible for making the selection decision for new members to their team and already have some experience in recruiting team members. It can be tailored to meet the needs of team leaders, managers and recruitment practitioners.


Course Objectives

After completing this competency based interview training, participants will have:

  • Used competency based interviewing techniques using the CARL questioning method
  • Evaluated and grouped data according to a competency
  • Made objective selection decisions based on the evidence acquired

Essential coaching skills training for managers, to boost performance.

Improve employee performance and learn valuable coaching techniques, with this one-day coaching skills training course.

Target Audience

Suitable for those who have a responsibility for managing the performance of others.

Course Objectives

By the end of the coaching training, the participants will have:

  • Understood what coaching is, their role as coach and how it can contribute to maximising performance
  • Defined ‘coaching’ and explained how it differs from training, mentoring and counselling
  • Understood the GROW model and be able to adapt it to most coaching situations
  • Used some coaching techniques in a range of situations

Improve innovation and develop creative thinking in your workplace.

An inspirational one-day creativity and innovation training course to develop creative thinking – for managers and work teams.

Target Audience

Suitable for business teams, this creative thinking course is designed to help enhance creativity and promote the generation of innovative ideas.


Course Objectives

By the end of the one-day creative thinking training, the participants will have:

  • An understanding of why some people are naturally creative, but also how everyone can develop their creative skills
  • Knowledge of how to use a range of creative thinking methods, tools and techniques to generate ideas and solve problems
  • The opportunity to apply the methods and tools to generate ideas for improving areas of their own work

Become more productive at work, by learning effective delegation skills and techniques.

Learn how to delegate tasks and motivate others with this practical one day delegation training course, which includes fun exercises.

Target Audience

Delegation skills training is ideal for team leaders and managers wanting to enhance their own productivity and focus on their crucial goals, by delegating tasks and projects to their team members.

Course Objectives

By attending one of our delegation training courses, participants will have:

  • Stated what the definition of delegation is and appreciated what stops managers from delegating
  • Articulated the benefits of effective delegation and described the effects of good delegation
  • Practised how to delegate effectively
  • Practised using questions to review progress and given feedback on their progress
  • Identified tasks that can be delegated and the best team member to delegate these tasks to

Develop your interpersonal skills with our Emotional Intelligence course.

A practical two-day emotional intelligence course giving useful insights into how emotions shape our behaviour and how we can use this to inspire high performance.

Target Audience

Emotional intelligence training is perfect for individuals who want to understand more about how emotions impact on people and how we choose the impact of our behaviour. Courses like this one are also ideal as part of a leadership development programme and can be tailored to meet your specific goals.

Course Objectives

By the end of this two-day emotional intelligence training course, the participants will have:

  • Gained an insight into emotional intelligence, what it is and how you can use it
  • Developed an awareness of the BarOn EQ-i model, used to measure emotional intelligence
  • Developed self awareness and self management of personal emotions
  • Explored ways to advance personal emotional intelligence
  • Recognised emotions in others, responding to those emotions in order to inspire high performance
  • Understood the consequences of behaviour and weigh decisions before action

Become a more effective group facilitator.

Facilitation is all about helping a group of people achieve their goal or objectives. In this group facilitation training course, participants will learn facilitation skills and techniques to encourage and support a group of people to achieve their goal or objectives.

Target Audience

The course provides comprehensive facilitator training for individuals who facilitate meetings and want to gain maximum audience participation and contribution, teaching you the art of effective meeting facilitation.


Course Objectives

By the end of this one day facilitation training course, the participants will have:

  • Explained their role as a facilitator.
  • Identified their preferred facilitation style and the ways it can be adapted to meet the needs of different groups.
  • Recognised and used appropriate facilitation interventions that can maximise contributions within the group.
  • Used a group working technique that will increase the methodology and effectiveness of the meetings they facilitate.

Develop key leadership skills to get the best from your team.

Gain an understanding of the impact of different leadership styles in this practical leadership skills course, run in-house at your business premises in Malaysia.

Target Audience

For managers new to leadership positions or needing to understand more about the impact of different leadership styles.

Course Objectives

  • By the end of the day’s leadership training, managers will have:
  • Defined the role of the leader and appreciated the likely expectations of the people they will manage
  • Gained an understanding of the impact of different leadership styles on individuals, teams and the organisation as a whole.
  • Identified how to adapt their style of leadership to each team member and the context of the situation
  • Reviewed their own current style of leadership and considered potential areas for future leadership development

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

Our one-day conflict resolution training courses offer practical tips for managers and team leaders, aimed at managing conflict at work and introducing an effective conflict management strategy.

Target Audience

This course provides conflict resolution training to equip participants with the skills, knowledge and confidence to effectively manage and turn around potentially negative performance situations in the workplace, in a clear, assertive and constructive manner.

Course Objectives

  • By the end of this one-day training course, the participants will have:
  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrated their skills in resolving conflict and confrontation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts 
    • Reviewing different stages of the conflict process
    • Recognising contributions and potential conflict management strategies to change outcome
    • Presentation, individual reflection and pairs exercise, group review
  • Influencing and assertiveness styles
    • The wheel of influencing
    • Non verbal elements of influencing
    • Stating wants
    • Using consequences
    • Suggesting and proposing ideas
    • Giving feedback
    • Adapting to the situation with integrity
    • Presentation, pairs exercise and practice, facilitated group review

Learn practical skills for dealing with challenging behaviour in the workplace and from clients.

Our one-day ‘dealing with difficult people’ training course covers strategies and techniques to manage difficult people and behaviour, producing positive outcomes. Also available in truncated form, as a half-day course.

Target Audience

The dealing with difficult people course gives delegates a valuable insight into why people behave in challenging ways. The training develops effective strategies and techniques to deal with difficult people and behaviour at work. In addition, we also provide dealing with difficult customers training for people who experience difficult behaviour from their clients.

Course Objectives

By the end of this one day training course, the participants will have:

  • Considered the causes of challenging behaviour
  • Recognised different behaviour types and how to deal with them
  • Learnt techniques to deal with difficult or angry people
  • Delivered feedback assertively
  • Identified the best strategies for addressing a current difficult behaviour


Learn new skills and strategies for influencing people.

This one-day course helps delegates develop their influencing and persuasion skills, building confidence and rapport, to enhance personal impact.

Target Audience

Suitable for employees, managers and executives in all professions.

Course Objectives

By the end of the influencing skills training, participants will be able to:

  • Develop effective influencing skills in a variety of situations
  • Improve their ability to overcome resistance in others
  • Respond to diverse personalities using a variety of communication styles and bargaining powers

Learn effective minute taking and get more from the meetings your administer.

Our practical one-day minute taking courses provide hands-on training, ensuring participants become confident meeting administrators. Valuable tips and techniques are included.

Target Audience

This minute taking training course is designed for people with all levels of experience, who wish to improve their effectiveness at taking minutes of meetings. It is highly practical and particularly helpful to those new to taking minutes, or the administration of meetings.

Course Objectives

  • By the end of this one-day course, the participants will have:
  • Identified all the actions needed to prepare and set up a meeting effectively to ensure maximum attendance
  • Learnt how to write and issue agendas and convening notices
  • Worked with the chairman during the meeting, and obtained his/her help with their minute taking
  • Discussed how to behave confidently and assertively as a key person at meetings
  • Obtained clarification and identified the decisions of the meeting
  • Taken notes during a meeting and converted them into effective minutes

Learn how to improve your business presentation skills, to present with impact.

A one-day presentation skills training course which can be tailored to your needs, with practical exercises aimed at improving your presentation style.

Target Audience

This training course is perfect for those with experience of presenting who want to improve their communication delivery style and the impact of their presentations. We also run presentation skills training courses for those new to making presentations, as well as advanced presentation techniques, public speaking training and coaching. For those making presentations within a sales context, we will adapt the course to meet your specific needs and assign you one of our sales training consultants. For those wanting to achieve advanced presentation skills quickly, we can extend this training to two consecutive days or provide a follow up training day with some additional coaching.

Course Objectives

  • By the end of this one day presentation skills course, the participants will have:
  • Practised projecting and vary the pitch, pace and tone of their voice to gain and retain audience interest and reinforce the presentation messages
  • Used posture and movement to give additional impact to verbal messages rather than distract or irritate the audience
  • Reviewed how to prepare presentations and visual aids to be interesting, persuasive and to communicate key messages
  • Identified the best ways to interact with the audience, control and handle challenging individuals
  • Applied their learning to a work presentation and received feedback on their style and impact in presenting

Learn techniques for effectively managing stress, to improve productivity and well-being.

A one-day stress management training course, offering practical solutions to reduce and manage workplace stress.

Target Audience

At EUREGIO we deliver a number of stress management courses to raise employee awareness of their personal stress levels and manage stress more effectively, as well as courses for managers that help them to manage stress within the workplace. This stress management course is ideal for team leaders, supervisors and line managers who wish to reduce and manage work-related stress.

Course Objectives

By the end of this one day training course, the participants will have:

  • Identified the costs and benefits of dealing with stress
  • Defined what stress is and started to recognise the signs of stress
  • Tried out some personal stress management strategies and techniques
  • Recognised the legal obligation of the employer to reduce work-related stress
  • Reviewed the main work areas that can lead to stress and identified ways to address work-related stress throughout the organisation
  • Considered the critical role and skills of an effective manager of stress and drawn up their own action plan to address the most prominent issues in managing stress in the workplace

Essential time management training to help organise your daily tasks and reduce stress.

Learn effective time management skills to manage time more efficiently, including how to plan activities and get tasks done in a smarter manner, both at work and at home.

Target Audience

EUREGIO one-day time management course provides practical training for company employees wishing to take more control of the way they spend and manage time.


Helpful templates are provided to plan and control your workload on a daily, weekly and monthly basis, to assist with personal organisation and task management. We also tailor the course to accommodate the specific needs of managers.

Course Objectives

By the end of the time management training course, the participants will have:

  • Identified their biggest ‘time stealers’ which reduce their productivity and established solutions to reduce or remove their negative impact
  • Acquired practical time management skills for scheduling, planning and prioritising work
  • Discussed and practised a range of recognised time management techniques such as effective delegation, assertively saying ‘no’ and negotiating alternative solutions

Build confidence and skills for handling telephone calls more professionally.

Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. Available as a half-day or one-day programme.

Target Audience

Our telephone skills training course is ideal for receptionist or customer support staff who make and answer calls on behalf of their organisation, thereby acting as the first point of contact for their customers and suppliers.

Course Objectives

By the end of this telephone training course, delegates will have:

  • Practised answering and making telephone calls in a professional manner
  • The required information to accurately respond to the customer’s call
  • Built rapport and satisfied the customers need quickly and efficiently
  • Constructively responded to a customer’s concern or complaint



This program will focus on Building Self Awareness ‘Diversity & Inclusion’ and Managing Change. We would like to propose a Teambuilding Program that incorporates Experiential Learning methodology and approaches. Venue: Pangkor Island or Langkawi Island.


This program will incorporate ‘Team Learning & Adventure Journey’ from Kuala Lumpur to Port Dickson and a CSR Team activity at an Orphanage home. The ‘Team Learning & Adventure Journey’ will be followed by Outdoor experiential team activities and Program closure with team reflection and action plans. Venue: Kuala Lumpur to Port Dickson.


Combination of:

  1. Team Coaching System (TCS) :A system develop by streamlining all fundamental action elements in a person to enable individual to gain support, build team spirit and lead team effort into agreed team goals and objectives for team excellence through structured inter team rivalry
  2. Advanced Experiental Learning (AEL) : A process devised to accelerate the learning curve. Experientially designed by taking into account factors involving human capital development, whole brain learning, thinking methodologies, cognitive behaviour, individual skill and multiple intelligent. Venue: Taman Negara, Pahang or The Royal Belum, Perak

Course Objectives

Some think this is about playing silly games, or indulging in expensive and irrelevant out of work activities. The managers or business people who believe this will quickly dismiss the concept as a total waste of money and energy. Others who have problems in their workplace with conflict in groups, poor performance or demotivated staff may see team building as positive, but as an unattainable goal. They do not have a clear understanding of team building, or, indeed of the role of leadership in achieving high performance.

Team building is a PROCESS that takes place over time. The start of the process is where there is a group of people, two or more, and a leader. The end of the process is where there is a high performing team, who are highly motivated to perform better and better, who have well-developed processes and systems to organise their workload, and who gain immense satisfaction from their shared achievements.

The overall objectives are to achieve this high performance, to develop the group through the various stages of development, until it achieves high performance. However, like any other process, there are different steps or stages, and there are quite different objectives and goals at each stage. Focussing on the RIGHT objectives at each stage, and changing your objectives as you go through the process, will help you achieve high performance.

Course Overview

If team building and other offsite events are to offer value, their inclusion in an overall corporate structure of philosophies, values and practices is critical.

Teamwork That Works! is about the process of supporting a work group to operate in a team-oriented environment that is characterized by such philosophies as shared purpose, shared values, shared vision, shared mission and a performance development system that enables people to grow both personally and professionally. It is ideal for organizations with a high mix of seniority in age, experience and competency. This program is designed to give participants a distinct advantage over other organizations that don't believe in Team Power and Transformation. The program creates awareness for teamwork and has participants devoted to achieving self-empowerment as individuals and as a team to reach new heights and create new paradigms in working relationships.

Focuses on the following areas:

  • Commitment
  • Ownership
  • Communication
  • Leadership
  • Collaboration

3 Days, 2 Nights or 2 Days, 1 Night : Customizable
DAY 1 - Friday

0600 - ETA
0700 - 0800 : Breakfast
0800 - 0930 : Ice Breaking
0930 - 1200 : Telematch
1200 - 1300 : Lunch at Restaurant
1300 - 1430 : Check In + Refresh
1430 - 1630 : Bamboo Rafting
1630 - 1730 : High Tea at Restaurant
1730 - 1900 : Management Games
1900 - 2000 : Rest / Refresh / Prayer
2000 - 2100 : Dinner at Restaurant
2100 - 2300 : Roll call
2300 : Lights off

DAY 2 - Saturday

0700 - 0730 : Nature’s Gym
0730 - 0830 : Breakfast at Restaurant
0830 - 1230 :Discovery > Boat ride to Orang Asli Island (Visit & CSR) > Jungle Trekking - Rafflesia search
1230 - 1430 : Picnic lunch at Sungai Nam Waterfall (packed lunch)
1430 - 1500 : Flying Fox Challenge
1500 - 1530 : Boat Ride to Resort
1530 - 1700 : Games
1700 - 1730:  Group Photo
1730 - 1830 : High Tea at Restaurant
1830 - 2000 : Rest + Refresh + Prayer
2000 - 2230 : BBQ Dinner, Management’s Speech, Group Presentation for Explore Race, Entertainment

DAY 3 - Sunday

0700 - 0800 : Breakfast
0800 - 1000 : Nature’s Hunt
1000 - 1100 : Management Games
1100 - 1200 : Prize Giving & Closing
1200 - 1230 : Check out
1230 - 1330 : Lunch at Restaurant
1400   : Departure to home destination

Learn techniques for effectively managing warehouse operations.

Course Objectives

By the end of this one day training course, the participants will : Accumulate BEST PRACTICES in Warehousing, Store Department and Distribution Centres This course is really exceptional for new and existing executives, supervisors, storekeepers or operations leaders that need to develop their current skills. This program will help them in crafting SOPs building positive change and improvements. In this course, the participants will be guided by our experience trainer on how to identify and eliminate the 10 wastes in Warehousing as well.


Associate Professor Dr. Hijattulah B Abdul Jabbar

Hijattulah Abdul Jabbar is an Associate Professor at the School of Accountancy, Universiti Utara Malaysia. His primary teaching interests is in taxation and financial accounting. He has taught courses of this nature, both at the bachelor, master and doctorate levels for the past 20 years. His main research interest is in the area of tax compliance issues, covering mainly the small and medium enterprises. He is former Director of Centre for International Affairs and Cooperation UUM (2012-2015), Dean of Student Development and Alumni, College of Business (2010-2011), Deputy Dean of Research and Postgraduate Studies, College of Business (2010) and principal of two Residential Colleges at UUM (2000-2004).

Mr. Mohd Fadzil bin Harun

Mr. Mohd Fadzil earned his Master of Business Administration(MBA) from Universiti Utara Malaysia. His area of specialization are Warehousing, Logistics, Import/Export procedures and Supply Chain with more than 25 years handson industrial experiences in multi-national Japanese, British, Switzerland, American and local companies.

He possess ISO9000 Lead Assessor Certification and a Certified Trainer under HRDF. He has lead various plantwide implementation teams of 5S, 6S, Kaizen, X-docking, Value Stream Mapping (Makigami), Lean in Operations, Lean Administration, Lean Aviation MRO and Aircraft Hangars. He had directly involved in the implementation of TS16949, ISO9000 and EMS.

Currently, he is also involves in university’s module writing and part time lecturer for local Universities for OSHA, Lean Manufacturing, Warehousing, Leadership, Organization Behaviour, Marketing, Strategic Management, International Business, Operational Management and Supply Chain Management for Diploma, Degree and Master students. His external program trainees includes from FELDA Wellness, Malipro, CCM Pharmaceuticals, Malaysian Helicopter Services, WRP Asia Pacific Sdn Bhd, Bagus Marketing SB, Guinea Foods (Ayam brand), Pasaraya Borong Sakan, Sprint Logistics, B Braun, NAFAS, Mc. Bride FORTLAB, Perak Hanjoong, OUM, Kobe Precision, Sprint Logistics, Percetakan Keselamatan Negara, Percetakan Teguh SB, Synergy Health (M) SB, Msian Institute of Aviation Tech. Grandee Biotech & MEICO.

About Euregio Education

EUREGIO Education (M) Sdn. Bhd. is a nationally recognised Registered Training Organisation renowned for superior training programs delivered by an enviable team of qualified, expert and highly experienced trainers. Passionate, dedicated with a commitment to delivering real business benefits. EUREGIO provides organisations and individuals with a complete and comprehensive suite of training offerings and modalities including instructor led, e-learning and blended learning solutions.



Phone: +603 3358 8339

Bussiness Hour

Working Hours: Monday-Friday 9am to 5pm

By appointment: Saturday and Sunday

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