COURSE 11 : Conflict resolution course

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

Our one-day conflict resolution training courses offer practical tips for managers and team leaders, aimed at managing conflict at work and introducing an effective conflict management strategy.

Target Audience

This course provides conflict resolution training to equip participants with the skills, knowledge and confidence to effectively manage and turn around potentially negative performance situations in the workplace, in a clear, assertive and constructive manner.

Course Objectives

  • By the end of this one-day training course, the participants will have:
  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrated their skills in resolving conflict and confrontation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts 
    • Reviewing different stages of the conflict process
    • Recognising contributions and potential conflict management strategies to change outcome
    • Presentation, individual reflection and pairs exercise, group review
  • Influencing and assertiveness styles
    • The wheel of influencing
    • Non verbal elements of influencing
    • Stating wants
    • Using consequences
    • Suggesting and proposing ideas
    • Giving feedback
    • Adapting to the situation with integrity
    • Presentation, pairs exercise and practice, facilitated group review
About Euregio Education

EUREGIO Education (M) Sdn. Bhd. is a nationally recognised Registered Training Organisation renowned for superior training programs delivered by an enviable team of qualified, expert and highly experienced trainers. Passionate, dedicated with a commitment to delivering real business benefits. EUREGIO provides organisations and individuals with a complete and comprehensive suite of training offerings and modalities including instructor led, e-learning and blended learning solutions.

EUREGIO EDUCATION (M) SDN BHD (1094329-X)

A-21-12, TREFOIL @ SETIA CITY,
NO. 2 JALAN SETIA DAGANG AH, U13/AH SETIA ALAM,
SEKSYEN U13 40170 SHAH ALAM
SELANGOR DARUL EHSAN, MALAYSIA

Phone: +603 3358 8339
Email: info@euregioeducation.com

 
Bussiness Hour

Working Hours: Monday-Friday 9am to 5pm

By appointment: Saturday and Sunday

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© 2016 EUREGIO EDUCATION (M) SDN BHD (1094329-X). Knowledge Is Wings