COURSE 12 : Dealing With Difficult People Course

Learn practical skills for dealing with challenging behaviour in the workplace and from clients.

Our one-day ‘dealing with difficult people’ training course covers strategies and techniques to manage difficult people and behaviour, producing positive outcomes. Also available in truncated form, as a half-day course.

Target Audience

The dealing with difficult people course gives delegates a valuable insight into why people behave in challenging ways. The training develops effective strategies and techniques to deal with difficult people and behaviour at work. In addition, we also provide dealing with difficult customers training for people who experience difficult behaviour from their clients.

Course Objectives

By the end of this one day training course, the participants will have:

  • Considered the causes of challenging behaviour
  • Recognised different behaviour types and how to deal with them
  • Learnt techniques to deal with difficult or angry people
  • Delivered feedback assertively
  • Identified the best strategies for addressing a current difficult behaviour
About Euregio Education

EUREGIO Education (M) Sdn. Bhd. is a nationally recognised Registered Training Organisation renowned for superior training programs delivered by an enviable team of qualified, expert and highly experienced trainers. Passionate, dedicated with a commitment to delivering real business benefits. EUREGIO provides organisations and individuals with a complete and comprehensive suite of training offerings and modalities including instructor led, e-learning and blended learning solutions.

EUREGIO EDUCATION (M) SDN BHD (1094329-X)

A-21-12, TREFOIL @ SETIA CITY,
NO. 2 JALAN SETIA DAGANG AH, U13/AH SETIA ALAM,
SEKSYEN U13 40170 SHAH ALAM
SELANGOR DARUL EHSAN, MALAYSIA

Phone: +603 3358 8339
Email: info@euregioeducation.com

 
Bussiness Hour

Working Hours: Monday-Friday 9am to 5pm

By appointment: Saturday and Sunday

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© 2016 EUREGIO EDUCATION (M) SDN BHD (1094329-X). Knowledge Is Wings