Build conﬁdence and skills for handling telephone calls more professionally.
Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. Available as a half-day or one-day programme.
Our telephone skills training course is ideal for receptionist or customer support staff who make and answer calls on behalf of their organisation, thereby acting as the ﬁrst point of contact for their customers and suppliers.
By the end of this telephone training course, delegates will have:
- Practised answering and making telephone calls in a professional manner
- The required information to accurately respond to the customer’s call
- Built rapport and satisﬁed the customers need quickly and efﬁciently
- Constructively responded to a customer’s concern or complaint