COURSE 18 : Telephone Skills Course

Build confidence and skills for handling telephone calls more professionally.

Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. Available as a half-day or one-day programme.

Target Audience

Our telephone skills training course is ideal for receptionist or customer support staff who make and answer calls on behalf of their organisation, thereby acting as the first point of contact for their customers and suppliers.

Course Objectives

By the end of this telephone training course, delegates will have:

  • Practised answering and making telephone calls in a professional manner
  • The required information to accurately respond to the customer’s call
  • Built rapport and satisfied the customers need quickly and efficiently
  • Constructively responded to a customer’s concern or complaint
About Euregio Education

EUREGIO Education (M) Sdn. Bhd. is a nationally recognised Registered Training Organisation renowned for superior training programs delivered by an enviable team of qualified, expert and highly experienced trainers. Passionate, dedicated with a commitment to delivering real business benefits. EUREGIO provides organisations and individuals with a complete and comprehensive suite of training offerings and modalities including instructor led, e-learning and blended learning solutions.

EUREGIO EDUCATION (M) SDN BHD (1094329-X)

A-21-12, TREFOIL @ SETIA CITY,
NO. 2 JALAN SETIA DAGANG AH, U13/AH SETIA ALAM,
SEKSYEN U13 40170 SHAH ALAM
SELANGOR DARUL EHSAN, MALAYSIA

Phone: +603 3358 8339
Email: info@euregioeducation.com

 
Bussiness Hour

Working Hours: Monday-Friday 9am to 5pm

By appointment: Saturday and Sunday

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© 2016 EUREGIO EDUCATION (M) SDN BHD (1094329-X). Knowledge Is Wings